Case Study Summary:
Gardner Aerospace’s activities include 5-axis machining, turning, sheet metal fabrication, non-destructive testing, surface treatments, final assembly and kitting. Gardner’s Integrated Logistics Centre (ILC) manages the delivery of the Group’s manufactured and bought-in products to its key customers, either delivered individually or as kits.
Various UK Sites
- Variety of demand signals received from across customer base.
- Operational management of signals varied.
- Resulting inefficiencies within SOP lead to dilution of the quality of the demand signals.
The demand signals of Gardner’s top five customers were analysed to understand the work flow of each signal, particularly:
- Incoming Customer Signal Quality.
- Supplier Signal Quality to Manufacturing Sites.
- Firm and Forecast.
- Issue Management.
SHORT TERM RESULTS:
- Lead Time Analysis and correction.
- Standard Reject and Rework procedures.
- Standard Issue Escalation procedures.
- Firm and Forecast window realignment.
- Optimum Manufacturing Batch Sizes.
MEDIUM TERM RESULTS:
- Development of a one-size-fits-all standardised operating procedure for all customers and manufacturing sites.
- Measurable score card for the operational control room.
LONG TERM RESULTS:
- Development of Gardner’s long term supply chain strategy.
Demand Signal Analysis at Gardner
The Need: Gardner receive demand signals from their Aerospace customers in a variety of electronic formats and at different times of the week. Paul O’Gara, Director of the Integrated Logistics Centre recognised that the individual signals were being managed in different ways operationally as well as through Gardner’s internal MRP systems. This was leading to inefficiencies in the sales and operations process which in turn was leading to a dilution of the quality of the signal as it was output to each of the companies’ manufacturing centres.
As part of the Supply Chain Excellence program running at Gardner, Paul asked Redthorn to investigate the signal processing in detail. Redthorn’s practitioners worked with account managers for each of Gardner’s top five customers to analyse and understand the work flow of each signal with a en on being paid to the following:
Redthorn established and presented a number of immediate operational issues that could be solved with short term quick fixes which allowed Gardner to immediately improve their delivery performance. Short term opportunities:
The complete workflow of each customers’ signal was documented and in addition to pinpointing the issues, Redthorn established the areas of best practice to allow development of a one-size-fits-all standardised operating procedure for all customers and manufacturing sites.
Redthorn’s data analysis was presented in such a way that it could be used for constructing a measurable score card to be used as a metric in the ILC’s operational control room, which forms part of the Supply Chain Excellence program implementation. In addition to the short and medium term results delivered, the study is also being used to help with the delivery of Gardner’s long term supply chain strategy, which is being developed in collaboration with Redthorn Ltd.
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